Delivery Information

Shipping & Delivery 

The Wolfenhowle Press takes every care in making sure your order is packaged sufficiently so you receive it in the same condition as it was sent. Whilst we are unable to monitor your order during its delivery process, we are confident you will receive your order promptly and in original shipping condition. We use Royal Mail first class postage for our delivery and, subject to orders being received before 4pm, you should expect your order the next working day. Bank holidays and weekends excluded. If you require any other type of delivery method, please contact us by email or use our contact form. Costs vary depending on the quantity of books ordered and their location but full amounts will be detailed at checkout

Privacy & Security

Rest assured, just like our commitment to our writing, we apply the same commitment to privacy and security. Our site is fully secure and you are able to purchase from us in total confidence as PayPal handle all of your transactions. You can shop as a guest, or create an account for convenience when you return and all data is encrypted and stored securely. For increased security, your payment details are not held with us, they are handled by PayPal only. If you have any concerns about your data, then please do not hesitate to get in touch.

Ordering

We have made placing an order through The Wolfenhowle Press as easy as possible. If you've created an account from a previous visit then this will provide you with quick and easy checkout options. All your details that have been stored previously will be inserted for you (except credit card details, these are not stored with us) when you arrive at the checkout page. If you haven't created an account then you will have the ability to checkout as a guest. This has been streamlined so you only need to enter enough information to receive your order successfully. If you think we can improve on this procedure, then we would love to hear from you.

Payment, Pricing & Promotions

All of our payments are handled through PayPal which is fast and secure. We accept Visa Credit Card, Visa Debit Card, Visa Electron, Mastercard, Mastercard Debit Card, Maestro and JCB or you can simply use your PayPal account if you have one. Prices are clearly stated on our website for all items sold through The Wolfenhowle Press Store. All prices are correct at the time of publication but The Wolfenhowle Press reserve the right to withdraw an order and issue a full refund should a pricing error occur through the site. Promotions are subject to any terms and conditions issued at the time of the promotion.

Viewing Orders

You can view your order at any time by logging back into your account or following links in your email confirmation (if you didn't create an account). If you need help at any time with your order then please do not hesitate to contact us.

Updating Account Information

You can update your account information at any time. Simply log into your account and you will arrive at your Dashboard. From here you can amend your contact details, view orders (past and pending), unsubscribe from newsletters, change your wishlist and more. Again, if you get any problems then please get in touch.

Returns Policy

We are confident at The Wolfenhowle Press that you will be 100% happy with your order. You as the shopper though, have the right to cancel the transaction within seven days of your purchase, or seven days of receipt of the goods (whichever is the longer). If you do cancel your order, then you will have your payment returned on our successful receipt of the goods. Responsibility for ensuring the goods are returned in the same condition received rests on you and the costs of returning the goods are also your responsibility. Refunds can take up to 30 days to appear on your statement. Returns address is The Wolfenhowle Press Shop, Redcroft, Nile Road, Trealaw, Tonypandy, CF40 2UY.

If you require any information then you can email us direct at info@thewolfenhowlepress.com.

The Wolfenhowle Press